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Shopping and Online Store Policies

FIRST TIME INFO

We've tried to make this site as easy to follow as possible. If you have any suggestions or ideas to make it better, email us (use the feedback button.) We'll respond. Really!

SECURE SHOPPING

Online shopping at Old Deerfield Country Store is 100% guaranteed.

Do you remember when you were a kid and your mom or dad gave you money to make your first purchase? Remember how you felt? Scared, intimidated, uncertain? Online shopping may produce in you these same feelings. The unknown is scary to us and there is so much confusing techno-stuff we don't understand. This is all you need to know--Faces uses industry-standard technology called Secure Socket Layers (SSL), a powerful encription system that uses billions of layers to secure each of the numbers on your credit card.

We're absolutely certain that you'll have a safe online shopping experience with us. To prove this fact, we are offering a Secure Shopping Guarantee.Here's our guarantee: According to United States Federal law (the Fair Credit Billing Act), if your credit card gets stolen, you are only liable for up to $50. If you make a purchase on our site, and unauthorized use of your credit card occurs through no fault of your own from purchases made at Faces, we will cover your liability up to the $50 allowed by law. In such a case, you would be required to notify your credit card company in accordance with its reporting rules and procedures.

PRIVACY POLICY

Any information you submit to us is strictly confidential. We will never give your info to any other company.

HOW TO SHOP

To place an item in your shopping cart, click on the [Add to Cart] link under the item. Placing items in your shopping cart does not obligate you to buy them. You can always remove them later.

When you are finished shopping, click on "View Shopping Cart." You will see a list of the items you selected, along with the option to make any changes (such as changing the quantities or deselecting an item.)

Once you are satisfied with your order, click on our secure server to complete billing, shipping and payment information. We will confirm your order by email, so please make sure your email address is correct! Payment options are Visa or MasterCard.

SHIPPING

We ship UPS, no P.O. boxes please. We deliver to the contiguous 48 U.S. states. Other arrangements can be made for different destinations, please contact us.. Covers ordered alone may ship via US Postal Service. You can expect delivery within 4 weeks. We ship UPS ground, within 48 hours of receipt of your order. Please give street address, UPS will not deliver to a P.O. box. Please allow 5 days for delivery.
Shipping Charges:
$0.01-$25    $6.95
$25.01-$50    $8.95
$50.01-$75    $10.95
$100.01 and up    $14.95
Presently we can only ship to the continental United States. If you'd like to make other shipping arrangements, contact us via feedback and we'll do our best to accommodate you.

CANCELLATIONS

We will ship your order within 48 hours of receiving it. If you wish to cancel, please email us within 48 hours. Any questions. Please email us or call (413) 774-3045.

FEEDBACK

We'd love to hear from you! Click here to email us with any ideas, suggestions, complaints, compliments-anything we can to do to make your experience using our On Line Store better. We promise we'll respond!